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PRIVACY POLICY

Privacy Policy

Vongio Designs and Aurevon by Vongio
Website: www.officialvongio.com
Last updated: November 30, 2025

This Privacy Policy explains how Vongio Designs and Aurevon by Vongio (“we,” “us,” “our”) collect, use, disclose, and protect information when you visit or make a purchase on www.officialvongio.com (the “Site”).

By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information you provide to us

  • Contact details (name, email address, phone number).

  • Shipping and billing address.

  • Order details (items purchased, order notes, delivery preferences).

  • Customer support messages you send to us.

  • Information you submit through forms, sign-ups, or applications (such as Creators Club or custom requests).

B. Information collected automatically
When you browse the Site, we may collect:

  • Device information (device type, browser type, operating system).

  • Usage data (pages viewed, time on page, clicks, referring pages).

  • Approximate location (based on IP address).

  • Cookie and similar tracking data.

C. Payment information
Payments are processed by third-party payment providers. We do not store full payment card numbers. Payment providers may collect payment details to complete your transaction.

2. How We Use Your Information

We use information to:

  • Process and fulfill orders.

  • Communicate about orders, shipping updates, and customer support requests.

  • Provide local pickup instructions when applicable.

  • Improve Site performance, user experience, and product offerings.

  • Prevent fraud, detect suspicious activity, and protect our business.

  • Send marketing messages if you opt in (email and, when applicable, SMS).

  • Comply with legal obligations and enforce our policies.

3. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Remember your preferences and cart activity.

  • Understand Site traffic and performance.

  • Support marketing and advertising performance measurement.

You can adjust cookie settings in your browser. Some features of the Site may not function properly if cookies are disabled.

4. How We Share Information

We may share your information only as needed to operate the business, including with:

  • Service providers that help us run the Site and fulfill orders (website platform, analytics tools, email marketing services, shipping and logistics partners).

  • Payment processors to complete transactions.

  • Shipping carriers to deliver orders and provide tracking.

  • Professional advisors (legal, accounting) when necessary.

  • Authorities if required by law or to protect rights, safety, and security.

  • Business transfers if we are involved in a merger, acquisition, or asset sale (information may be transferred as part of that process).

We do not sell your personal information.

5. Marketing and Communications

If you opt in, we may send promotional emails or messages about launches, drops, restocks, events, and brand updates.

You can opt out at any time:

  • Email: Use the unsubscribe link in the email.

  • SMS (if applicable): Follow the opt-out instructions in the message.

  • You may also contact us to request removal from marketing lists.

You may still receive transactional messages related to orders and customer service.

6. Customer Reviews, Comments, and Submissions

If you post a review, comment, or submit content (where available), it may be visible to others. Please do not share sensitive personal information in public fields.

7. Data Retention

We retain information as long as reasonably necessary to:

  • Fulfill orders and provide customer support.

  • Maintain required business records (for accounting, tax, and legal compliance).

  • Resolve disputes and enforce policies.

8. Data Security

We take reasonable measures to protect your information. No website or transmission is fully secure, and we cannot guarantee absolute security. You are responsible for protecting any account credentials and using secure devices and networks.

9. Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can remove it.

10. Your Rights and Choices

Depending on your location, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to legal and business record requirements.

  • Opt out of marketing communications.

To request any of the above, contact us using the details in Section 12.

11. International Visitors

If you access the Site outside the United States, your information may be processed in the United States, where data protection laws may differ from those in your location.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Email: Vongioclothing@gmail.com
Text: 713-373-1295

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Continued use of the Site after changes are posted means you accept the updated version.

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